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Deposits & Withdrawals
- Withdrawal Limit per Transaction by Digital Asset
- How to Deposit and Withdraw Funds (Mobile)
- How to Deposit and Withdraw Funds (PC)
- How to Reset Your Deposit/Withdrawal Account (Mobile)
- How to Reset Your Deposit/Withdrawal Account (PC)
- How do I deposit digital assets?
Foreign Tax Information (CARF)
- (Individual) My country of tax residence has changed. What should I do?
- (Individual) What are supporting documents?
- What is the taxpayer ID number on the form?
- (Individual) What are the criteria for a domestic tax resident?
- Will taxation on virtual asset transactions begin in Korea through CARF?
- I was asked to resubmit my self-certification (foreign tax information). Why?
Lending
- How are forced liquidation orders executed?
- Why do total and recognized collateral differ?
- What is the price standard?
- Notice on DAXA Virtual Asset Lending Service Education and Eligibility Test
- Lending Limit Guide
- What are collateral assets and the borrowing (requested) quantity?
Recurring Buy
- What is the automatic order cycle?
- The digital asset I want to accumulate shows as closed. When can I apply?
- Can I set multiple orders for the same coin?
- Where can I check the automatic orders I applied for?
- I want to edit my Recurring Buy information (digital asset, amount, cycle).
- What are the order types?
Account
- [Corporate] Registering and Removing User Accounts
- How many times can I verify my real-name account?
- How do I set a withdrawal/order lock for security?
- What is an account lock?
- The real name differs from the name on the account I want to register.
- I want to change my real-name deposit/withdrawal account.
Sign Up / Withdraw Membership
- I am overseas and cannot receive verification texts.
- My verification text seems to have been blocked as spam.
- I do not have a phone in my name. Can I sign up or log in?
- [Corporate] Corporate Membership Sign-up and Usage Guide
- Can I use a phone registered to a company?
- What are the deposit and withdrawal limits by membership level?
Trading / Assets
- I want to edit my average buy price.
- How do the BTC market and the USDT market differ?
- I hold assets but cannot place a buy or sell order.
- My assets have disappeared.
- I deposited from another exchange or wallet but my average buy price is wrong.
- What is order book ‘Grouping’?
Fiat Deposits / Withdrawals
- My deposit failed because the restricted customer account exceeded its daily withdrawal limit.
- My fiat withdrawal failed.
- My fiat deposit failed.
- How do I deposit funds into my Upbit account?
- I deposited money but it says my available order amount is insufficient.
- I cannot withdraw funds.
Digital Asset Deposits / Withdrawals
- [Corporate] How to Deposit with Proof of Deposit Source
- What is a withdrawal by phone number?
- How do I withdraw digital assets worth less than 1 million?
- How to Apply for Withdrawal Address Registration
- What is UTXO?
- What is the difference between a regular withdrawal and an instant withdrawal?
Digital Asset Misdirected Transfers (Mistaken Deposits)
- Funds withdrawn to the wrong exchange were returned.
- I entered the deposit/withdrawal information incorrectly.
- I deposited to a previously used address that differs from the currently issued deposit address.
- I entered the secondary address (D.tag / memo / message) incorrectly.
- I entered only the deposit address without the secondary address (D.tag / memo / message).