Due to the enforcement of travel rules, digital assets that have been mistakenly transferred (misdeposited) are subject to return.
Please submit a return request through 1:1 inquiry.
• Reception path
* pc web
[Customer Center] - [1:1 Inquiry] - [Digital Asset Return] - [Return to another wallet address (your own transfer) or return to another wallet address (third party transfer)] - [Return type: Select ‘Mistake Sent - Secondary Address (D.tag / Memo / Message) Incorrect Entry’]
* mobile app
[More] - [Customer Center] - [1:1 Inquiry] - [Digital Asset Return] - [Return to another wallet address (your own transfer) or return to another wallet address (third party transfer)] - [Return type: Select ‘Mistake Sent – Secondary Address (D.tag / Memo / Message) Input’]
• Returns are processed in the same way as deposits that do not comply with travel rules.
[Information on deposit return procedure]
※ Please understand that it may take several days to process a return request.