1. When withdrawing money, if the withdrawal address is entered incorrectly or the wrong network is selected.
• Due to the nature of digital assets, once a withdrawal application is completed, it cannot be canceled, so please be sure to check your address before applying for a withdrawal.
• The remittance process after completing the withdrawal application is carried out on the blockchain network, and Upbit cannot assist with any problems that arise during this process.
• If you enter the wrong digital asset withdrawal address or select the wrong network, your valuable assets may be lost due to incorrect transfer.
• If the withdrawal has been completed, please contact the deposit location.
2. When depositing to Upbit, if the deposit address is entered incorrectly or the network is selected incorrectly.
Due to the enforcement of travel rules, digital assets that have been mistakenly transferred (misdeposited) are subject to return.
If even one digit of the deposit address is different, it will be sent to a different address and the deposit will not be reflected.
Also, even if the deposit address is the same, if you select a network not supported by Upbit, the deposit will not be reflected.
1) Please submit a 1:1 inquiry under the erroneous transmission (wrong deposit) category.
• Reception path
* pc web
[Customer Center] - [1:1 Inquiry] - [Error Transmission (Incorrect Deposit)] - [Error Transmission (Incorrect Deposit) Receipt] - [Select Error Transmission (Incorrect Deposit) Type]
* mobile app
[More] - [Customer Center] - [1:1 Inquiry] - [Error Transmission (Incorrect Deposit)] - [Error Transmission (Incorrect Deposit) Receipt] - [Select Error Transmission (Incorrect Deposit) Type]
• Information to be entered when submitting: Digital asset name / TXID / Quantity / Withdrawal destination
2) If your 1:1 inquiry regarding erroneous transmission (incorrect deposit) is successfully received, the department in charge will review it and provide you with an answer to your 1:1 inquiry regarding whether a return is possible and the return procedure.
• Returns are processed in the same way as deposits that do not comply with travel rules.
[Information on deposit return procedure]
※ Please understand that it may take several days to notify you of whether a return is possible depending on the number of inquiries regarding erroneous delivery.
※ Depending on the type of erroneous transmission, related fees may apply.
We will notify you of any fees incurred in response to 1:1 inquiries.
When returning, the quantity minus the withdrawal fee will be returned.
[Information on recovery fees by error transmission type]
• Incorrect secondary address (D.tag / memo / message) input: No separate recovery fee
• Deposit to old address or account withdrawn: No separate recovery fee.
• Upbit hot wallet deposit: no separate recovery fee
• Transaction supported digital assets (BTC series, ETH, ETC, ERC series): USDT 30,000
• Digital assets not supported for trading (ERC series, TRC series): USDT 30,000