1. If there is an unfilled order, the corresponding amount (quantity) is classified as transaction waiting amount and is excluded from the orderable amount (quantity).
Please check whether there are any outstanding transactions through the path below.
* PC web and mobile apps
[Investment details] - [Not concluded]
[Exchange] - [Select 'Digital Asset'] - [Transaction History] - [Not Traded]
2. The amount (quantity) for a withdrawal in progress is also classified as transaction pending amount and is excluded from the orderable amount (quantity).
Please check whether there is a withdrawal in progress through the path below.
*PC Web
[Deposit/Withdrawal] - [Click on the digital asset you need to confirm] - [Deposit/Withdrawal History]
[Investment details] - [Awaiting deposit/withdrawal]
*Mobile app
[Deposit/Withdrawal] - [Select the digital asset that requires confirmation] - [Deposit/Withdrawal Details of the relevant digital asset (default selected screen)]