My physical ID is not recognized when I photograph it.

When taking your ID card, please check the following.

1. ID must be Original ID cardYou must prepare. If it is not the original ID, it cannot be recognized, or it is confirmed with a copy of the ID after the fact (monitor/mobile phone screen capture, etc.), customer verification must be re-performed.
2. Please place your ID against a dark background and take the photo in a well-lit room.
3. When taking photos of ID cards, adjust the camera direction so that light does not reflect on the hologram area.
4. After taking your ID card, please check if the ID information matches the actual information.
   • If authentication fails, please correct the last digits of your resident registration number, driver's license number, and issuance date by hand and try again.
5. Please take a photo of your original ID. If the ID card is confirmed to be a copy at the stage of photocopying, the customer verification process cannot be completed.
   
   • If authentication is not possible even though it is the original ID card, Please try retaking the photo by following the shooting guide on the pop-up information screen. However, if you continue to fail, Please contact customer service.
6. Authentication may be restricted if authentication fails more than 5 times due to incorrect information.
   • Visit the nearest town/village/dong office or Civil complaint site Please log in to unlock it.

If you are experiencing difficulties during the customer verification process, please contact us through Counseling Talk or Upbit Customer Center (1588-5682) (operating hours: 09:00 - 18:00 on weekdays).

Customer verification process: ID verification tips!

 

When going through the Upbit customer verification process, your ID will be verified.

We'll give you some ID verification tips so that you don't have to worry about ID verification!

• When taking an ID photo Make sure the front of your ID card fills the guide area. You have to shoot accordingly.
• Please note that if you attempt to photograph your ID card vertically, your ID card will not be recognized.
• Also used for filming Your ID must be the originalYou must take pictures with .
  If you authenticate with a copy or screenshot of your ID, the transaction may be rejected.

• When taking an ID photo, please place it on a simple, dark background as much as possible.
• If you attempt to take a photo on a bright and colorful background, the probability of ID recognition failure increases.

• When taking an ID card Adjust the direction so that the light does not reflectPlease do it.
  You should adjust the indoor lighting or the direction of your smartphone to prevent light from reflecting.
   
• Sometimes, there is a problem with the smartphone camera lens and it is not recognized properly.
  Before filming Clean the camera lens and tryTry it.

• If you attempt to take photos with an ID that is too old or damaged, the ID may continue to fail.
• If you keep failing to take the ID card you are currently trying, try replacing it with another ID card.
• Transactions may be refused if ID information is difficult to verify or is damaged. Be sure to proceed with the authentication process using an ID card that allows you to visually check the information.

• After taking a photo of your ID, please check that the information is entered correctly on the next screen.
• If the information provided is different from your ID information, please correct the incorrect information and enter it.
  *Recognized information such as the last digits of the resident registration number, driver's license number, and date of issuance can be entered and modified.

• Please take a photo of your original ID. If the ID card is confirmed to be a copy at the stage of photocopying, the customer verification process cannot be completed.
• If authentication is not possible even though it is the original ID card, Please try retaking the photo by following the shooting guide on the pop-up information screen. 
  However, if you continue to fail, Please contact customer service.

• Authentication may be restricted if ID verification fails more than 5 times. Is the recognized ‘my information’ entered correctly? Be sure to check it out Please.
• When ID authentication is restricted, visit the nearest town/village/dong office or Civil complaint sitePlease check the lock status, apply for unlock, and try again.