Due to the enforcement of travel rules, digital assets that have been mistakenly transferred (misdeposited) are subject to return.
1. Please submit a 1:1 inquiry under the error transfer (incorrect deposit) category.
• Reception path
* pc web
[Customer Center] - [1:1 Inquiry] - [Error Transfer (Incorrect Deposit)] - [Deposit to Hot Wallet]
* mobile app
[More] - [Customer Center] - [1:1 Inquiry] - [Error Transfer (Incorrect Deposit)] - [Deposit to Hot Wallet]
• Information to be entered when submitting: Digital asset name / Quantity / TXID / Withdrawal destination
2. If your 1:1 inquiry regarding erroneous transmission (incorrect deposit) is successfully received, the department in charge will review it and provide you with an answer to your 1:1 inquiry regarding whether a return is possible and the return procedure.
• Returns are processed in the same way as deposits that do not comply with travel rules.
[Information on deposit return procedure]
※ Please understand that it may take several days to notify you of whether a return is possible depending on the number of inquiries regarding erroneous delivery.