There are various reasons why won deposits may fail.
Please proceed by referring to the information below.
1. ‘Balance or payable balance is insufficient.’ If the error message is confirmed
Please check the balance of your K-Bank real name confirmation deposit/withdrawal account before attempting to deposit.
If your balance is insufficient, deposits to Upbit will not proceed.
2. ‘It is confirmed that the automatic transfer has been canceled (cancelled at the branch).’ If the error message is confirmed
K Bank Real name verification deposit/withdrawal account reset Please verify your account and then attempt to deposit money.
3. ‘Real name not confirmed’ If the error message is confirmed
Deposits will only be processed if the name on the K-Bank real name verification deposit/withdrawal account matches the name on the Upbit account.
Please contact K Bank Customer Center (1522-1000) to check whether your ID card has been registered properly.
4. ‘Exceeded daily withdrawal limit for restricted customer account’ If the phrase is confirmed
Please check whether the K Bank service limit limit account exists and lift the limit limit.
For limit-limited accounts, K Bank's daily deposit limit is limited to 5 million won.
> Deposit failed due to exceeding the daily withdrawal limit for a limit-limited customer account.
5. ‘Request has expired.’ or ‘Validity time has exceeded.’ If the error message is confirmed
・ Authentication must be completed within 3 minutes after receiving the 2-channel authentication message.
> If you do not receive a Naver authentication notification
> When KakaoTalk authentication message is not received
> When the Hana authentication message does not arrive
6. In case of discrepancy in real name and information
The K-Bank real name verification deposit/withdrawal account, 2-channel certificate, and member information (name, date of birth, mobile phone number) registered on Upbit must all match for the deposit to proceed after 2-channel verification.
Please refer to the path confirmed in the link below and check whether the information registered in each matches the information registered in Upbit and K Bank.
If there is a discrepancy, please change all information to match and attempt to deposit after completing 2-channel authentication.
> Path to check the member’s real name and information registered in the Naver certificate
> Path to check the member’s real name and information registered in the Kakao certificate
> Path to check the real name and information of the member registered with Hana Certificate
7. If the error message ‘Account requires additional customer verification’ is confirmed
The use of Upbit USDT deposit/withdrawal service was restricted due to K-Bank customer verification (EDD) not being performed.
Please contact K-Bank customer service center (1522-1000) to confirm whether customer verification (EDD) has been completed and then try the USDT deposit/withdrawal again.
If you are unable to deposit USDT even after referring to the solutions for each type, please contact customer service.