As travel rules are implemented, deposits that do not comply with travel rules or whose sources are unclear will not be reflected in your account and will be placed in a ‘deposit waiting’ status.
Cases waiting for deposit are divided into cases where deposit application is possible and cases where deposit application is not possible.
※ Applies equally to all members (individuals/corporations).
1. Cases where deposit application is not possible
Since deposit applications are not possible, please submit a ‘return application’ rather than a ‘deposit reflection application’.
- If the sender does not match the owner of the Upbit account that received the deposit
- When transferring money to an Upbit account from a personal wallet other than an exchange (excluding personal wallets registered with Upbit)
※ Return application process
Through the path below, ‘Deposit return procedure informationPlease refer to ’.
- PC Web: [Customer Center] - [User Guide] - [Travel Rules]
- Mobile App: [More] - [Customer Center] - [User Guide]
2. Cases where you can apply for deposit
1) Deposit through account holder verification service
※ Deposit application route through account holder verification service
- PC Web: [Deposit/Withdrawal] - [Select ‘Deposited Digital Assets’] – [Select ‘Deposit/Withdrawal History’ tab] – [Deposit Waiting Request ‘This deposit requires additional confirmation.’ button] - [Check deposit information - If deposit was made through an exchange - Select exchange] - [Select 'Exchange where deposit was received'] - [Confirm your account] - [Confirm]
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Mobile web: [Deposit/Withdrawal] - [Select ‘Deposited Digital Assets’] – [Deposit Waiting Suggestion ‘Among the list of deposit/withdrawal details’This deposit requires additional confirmation.' Select button] - [Check deposit information - If deposit was made through an exchange - Select exchange] - [Select 'Exchange where deposit was received'] - [Check your account] - [Confirm]
2) Deposit through the process of explaining the deposit source
Exchanges where deposits are possibleIf you transfer money from to an Upbit account and the sender (withdrawer) matches the owner of the Upbit account that received the money, but you do not want to make the deposit through the account owner verification service, you can proceed with the procedure below to explain the source of the deposit and process it as a manually approved deposit.
※ Deposit Source Explanation Procedure Path
- PC Web: [Deposit/Withdrawal] - [Select ‘Deposited Digital Assets’] – [Select ‘Deposit/Withdrawal History’ tab] – [Deposit Waiting Request ‘This deposit requires additional confirmation.’ button] - [Check deposit information - If deposit was made through an exchange - Select exchange - ‘Other exchanges’ Select] - [Deposit application - Submit information and materials - Select 'Request application' button]
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Mobile app: [Deposit/Withdrawal] - [Select ‘Deposited Digital Assets’] – [Deposit Waiting Suggestion ‘Among the list of deposit/withdrawal details’This deposit requires additional confirmation.' Select button] - [Check deposit information - If deposit was made through exchange - Select exchange - ‘Other exchanges’ Select] - [Deposit application - Submit information and materials - Select the 'Application application' button]
※ Materials to be submitted when explaining the source of deposit
Input information: remittance exchange
1) Remittance exchange member information screen
Please capture or film a screen confirming the information below (①+②) and submit it as an image file to prove that the sender is the recipient (the member).
① Your name information registered on the remittance exchange
② Date of birth / mobile phone number / email address information (at least one piece of information must be included)
※ Precautions
- Name must be registered information through KYC verification. Nicknames or editable information will not be accepted.
- The information exposed in the material must match Upbit information.
- If you need to submit ① and ② separately, please capture them with the same device and attach them to the additional document submission box.
- Edited images will not be accepted.
2) Remittance exchange withdrawal details screen
As proof that you have withdrawn money, please capture or film the two screens below simultaneously and submit them as an image file.
① Screen showing withdrawal details from the remittance exchange
② Upbit My Page or More Screen
※ Precautions
- Withdrawal details must include TXID/digital asset name and quantity/remittance date/recipient's wallet address.
- If you need to submit ① and ② separately, please capture them with the same device and attach them to the additional document submission box.
- Edited images will not be accepted.
3. Notes after applying for deposit
- We determine whether the deposit will be reflected based on the information and supporting materials submitted when applying for a deposit.
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Upbit operates a 24-hour monitoring system for deposits and withdrawals to prevent damage from financial fraud.
Even if the travel rule deposit application is approved, the deposit may be delayed if an abnormal deposit is detected. - If your deposit application is rejected, a notification message will be sent, so please submit the requested data again to apply for the deposit.