The customer verification process is available only from Android mobile app version 1.15.0 and iOS mobile app version 1.24.0 or higher, so please update to the latest version.
: ▶︎ Update to the latest version of Android ◀
: ▶︎ Update iOS to the latest version ◀
If the update does not work in the Android environment, please check by following the steps below.Force quit the Google Play Store, then restart and retry the Upbit update Settings - Applications - Google Play Store - Storage - Delete data and cache, force quit and restart to retry the Upbit update Delete the existing app and retry
Members who have not completed customer verificationUntil 00:00 on October 13, 2021, only transactions of less than 1 million won per transaction are possible.
To prevent damage resulting from incomplete customer verification, members mustPlease be sure to complete customer verification in advance.
hello. Upbit is the most trusted global standard digital asset exchange.
October 6, 2021, newUpbit customer verification systemThis has been opened.
On September 17, we announced that a new customer verification system will be implemented to comply with the 「Act on Reporting and Use of Specific Financial Transaction Information」 and 「Specific Financial Transaction Information Reporting and Supervision Regulations」.
As Korea's first virtual asset business, Upbit plans to comply with the laws and regulations outlined above and fulfill customer verification obligations for all members.
[Guide to customer verification system]
'Customer Verification System' refers to a system in which business operators pay reasonable attention to customers, such as verifying the customer's identity, actual owner, purpose of transaction, and source of funds when dealing with customers to prevent digital asset transactions or services from being used for money laundering activities. If you refuse customer verification, your transaction will be rejected.
→ Go to the customer verification system information page
Please be sure to check the precautions below and proceed with customer verification to avoid any damage due to incomplete customer verification.
[Notice on when the customer verification system will open]
- Opening time: 2021-10-06 (Wed) 00:00
- Please refer to the link below for detailed procedures related to customer verification.
→ Learn about customer verification procedures
[Notes after opening the customer verification system]
1) Precautions for members who do not have a real-name verification deposit/withdrawal account
- After 00:00 on Wednesday, October 6, 2021, trading in the USDT market will be restricted for members who do not have a real name verification deposit/withdrawal account. BTC and USDT markets are available as normal.Even after the effective date, USDT market trading and USDT deposits and withdrawals are possible at any time after real-name account verification.
- Please note the limitation on opening multiple accounts in a short period of time. This is a system that restricts the opening of more than one deposit account (deposit/withdrawal account) in a short period of time. If you have a history of opening a deposit account at another bank within 20 business days (1 month), you may not be able to open a K-Bank account for a certain period of time.
- If you do not wish to open a K Bank account, we will inform you of the withdrawal procedure for processing your USDT through a separate notice at a later date.
*Mobile:→ Go to K-Bank account opening
*Web:→ Go to K-Bank account opening
2) Precautions for members who have not completed customer verification
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Notice of restriction on transactions exceeding USDT 1 million per time if customer verification is not completed
- After 00:00 on 2021-10-06 (Wed), the trading and deposit/withdrawal limit for existing members who have not completed the customer verification process will be limited to less than 1 million won per time.Once customer verification is completed, the limit of 1 million won per time is lifted, and members who submit orders for less than 1 million won per time can also proceed with customer verification at any time.
- Trading and deposits and withdrawals will be suspended for existing members who have not completed customer verification after 00:00 on Wednesday, October 13, 2021.Once customer verification is completed, trading and deposit/withdrawal transactions will resume.
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Information on the maintenance period for unfilled orders
- Unfilled orders (buy/sell) submitted before 00:00 on 2021-10-06 (Wed)silverIt will be canceled at 00:00 on 2021-10-13 (Wednesday).
-
Unfilled orders of less than 1 million won submitted between 2021-10-06 (Wed) 00:00 and 2021-10-12 (Tue) 23:59:59silverCanceled at 00:00 on 2021-10-20 (Wednesday).
*Unfilled orders of members who have completed customer verification will not be canceled but will be maintained.
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Information for new members
- New members who sign up after 2021-10-06 (Wed) can trade, including deposits and withdrawals, upon completion of customer verification.
3) Information on service maintenance time according to bank date conversion process
- Due to bank date conversion work hours, account verification may be temporarily unavailable during the times indicated below.
- Service maintenance time (daily): 23:50 ~ 00:30 (scheduled for approximately 40 minutes)
*Service inspection time for bank date conversion may vary depending on the bank.
4)Notice of termination of mobile app service support for Android 4.4 and iOS 10 and below
- In order to carry out the essential 'customer verification process', the Upbit app service is supported for Android 4.4 and iOS 10 or lower OS that do not support the latest version update of the Upbit app.As of 00:00 on October 13, 2021It ends with .After 00:00 on October 13, 2021, the app can only be used on Android 5.0 and iOS 11 or higher.
- Android software updates can be performed through the ‘Settings > Software Update’ menu.
- iOS software update can be done through the ‘Settings > General > Software Update’ menu.
- Even if service support for Android 4.4 and iOS 10 or lower versions ends, you can continue to use Upbit on the mobile web.
- Note:[Important] Notice of termination of mobile app service support for Android 4.4 and iOS 10 and below
[Common precautions]
- If requests exceed the maximum traffic of the ID card authenticity verification provider during the initial opening of the customer verification system, the customer verification process may not proceed smoothly.
- It is expected that there will be a large number of members conducting customer verification on Tuesday, October 12, 2021, the day before trading was suspended. Due to this, if you have completed customer verification but there is a delay in verifying the authenticity of your ID card, transactions may be difficult until the next day. To prevent damage from this, please complete customer verification in advance.
- The customer verification process is available only from Android mobile app version 1.15.0 and iOS mobile app version 1.24.0 or higher, so please update to the latest version.
: ▶︎ Update to the latest version of Android ◀
: ▶︎ Update iOS to the latest version ◀
thank you