Account holder identity verification failed.

This is a typical type in which the verification process for whether the account owner is the same fails.

1. If the error message ‘Name does not match’ or ‘Date of birth does not match’ is confirmed.
・ When using the account holder verification service, the names (Korean and English) and date of birth information of Upbit and the other exchange must all match.
 

How to check your name and date of birth

* Please note that the method of checking name/date of birth is different for each exchange.

• Upbeat
  - PC Web: [My] - [My Page] - [Edit Membership Information]
  - Mobile app: [More] - [Click on profile image or nickname] - [Member information]
• Binance
  - PC web: [Person icon in top right]-[Account]-[Identification]-[Check Personal Information]
  - Mobile app: [Three lines icon at top left]-[User nickname at top]-[Verifications]-[Check personal information]
   

How to change your name and date of birth

If the name and date of birth of the other exchange do not match the real name certificate, please change them to match by changing the customer information of the other exchange or re-performing customer verification.
*Please check with the customer center of each exchange for information on how to change your name and date of birth.

• Binance
  - PC web: [Bottom Support-Support center]-[Name/Birthday Correction]
  - Mobile app: [Three lines icon at top left]-[More service at bottom]-[Search self-service in top search box]-[Account - Name/Birthday Correction]
   
• If Upbit and Binance's names (Korean and English) and dates of birth all match but fail
  In the case of Binance, if you enter a name including Middle Name in the name information, confirmation is not possible.
  Please enter and edit your name information using First Name / Last Name excluding Middle Name.

2. If you see the error message ‘The recipient’s address does not match.’ or ‘This deposit address is not confirmed by the selected exchange.’ 
・ Please check that the name of the exchange you wish to deposit or withdraw matches the wallet address.
 

How to check deposit/withdrawal details

• Upbeat
  - PC web: [Deposit/Withdrawal]-[Select digital asset]-[Deposit/Withdrawal History]-[Deposit History Details]
  - Mobile app: [Deposit/Withdrawal]-[Select digital asset]-[Deposit/Withdrawal History]-[Deposit History Details]
   

3. If the error message ‘There is no corresponding withdrawal history on the other exchange’ is confirmed.
・ Please check the Country of Residence in the customer information you entered at the exchange where you wish to deposit or withdraw.
* Our company restricts use by non-residents in accordance with Article 5 (Conclusion of Use Agreement) and Article 17 (Restrictions on Use, etc.) of Upbit’s Terms of Use.
Deposits and withdrawals may be restricted depending on the residence of the customer information entered on the counterparty exchange.
* If your residence information needs to be changed, please refer to the method for verifying your residence below to make the change.
* Please note that the method of verifying your address varies depending on each exchange.
 

How to Verify Residence

• Binance
  - PC Web: [Person icon in top right]-[Account]-[Identification]-[Personal Information My Country of Residence]
  - Mobile app: [Three lines icon at top left]-[User nickname at top]-[Verifications]-[Personal information My Country of Residence]

When withdrawing money to the other party’s exchange
Through account holder verification serviceWhether the mutual account holder is the same*Once confirmed and the normal withdrawal process is completed, account holder verification will proceed a little faster when withdrawing money to the same wallet address in the future.
Since we periodically reconfirm whether the account holder is the same, there may be a waiting period for a response again depending on whether the account information of the other exchange has changed.
* Whether the mutual account holder is the same : Name (Korean, English) and date of birth match

If you fail to check whether the account holder is the same even after referring to the solutions for each type, please contact customer service.