Upbit Service and Account Operation Policy

Chapter 1 Device environment that does not support Upbit service

Article 1 (Device environment not supported by service)

In accordance with Article 5 (Conclusion of Use Agreement), Paragraph 2, Paragraph 11 of the Upbit Terms of Use, the Company does not support the service in the following device environments.

1. When using a terminal that does not support TEE among Android SDK 27 or lower terminals or Android SDK 28 or higher terminals
2. If you install the Android Upbit app through an app store other than the Google Play Store or by directly installing an APK file
3. If you install an app that is lower than the minimum version that supports the login system provided by Upbit
4. OS Custom / Above application, if tampering is detected
5. Terminals that do not support iOS 15 or later updates
6. Terminals using architectures for which Android NDK support has ended (MIPS, armeabi, etc.)
7. x86 architecture causes poor usability
    

Chapter 2 and above trading account restrictions

Article 2 (Restrictions on Abnormal Transaction Accounts)

① In accordance with Article 17 (Restrictions on Use, etc.) of the Upbit Terms of Use, the Company may restrict deposits and withdrawals if abnormal transactions are suspected to prevent financial accidents such as voice phishing. This is a measure to minimize damage by preventing deposits and withdrawals of damages in the event of a financial accident and to prevent crimes related to digital assets.

② If abnormal transaction activity is detected, the company may restrict the member's deposits and withdrawals. You can limit deposits and withdrawals and request correction at the same time. If correction is not made within a reasonable period of time despite a request for correction, or if the same violation occurs more than twice, the service agreement may be terminated.

③ All deposit and withdrawal transactions are monitored, and if an abnormal transaction occurs, deposits and withdrawals will be restricted immediately and Upbit will notify the member by phone or text message.

④ In order to determine whether there is a reason for deposit/withdrawal restrictions, Upbit may request an explanation of the deposit/withdrawal, including the source of funds, from the member, and the responsible department will review this and decide whether to lift the deposit/withdrawal restrictions. Depending on the final review results, deposits and withdrawals may be suspended or restricted in accordance with Article 17 of the Terms of Use.

Article 3 (Restrictions on use following receipt of financial accident report)

① For accounts where reports of financial accidents such as telecommunications financial fraud have been reported, withdrawals and sales will be restricted and the company will notify members of this (wired or text message). Additionally, if there are unfilled orders, pending orders may be canceled to maintain balance.

② If a member whose account has been reported for a financial accident requests removal of usage restrictions, Upbit may request the member to submit explanatory materials.

③ Accounts involved in financial accidents or used for illegal activities can no longer be used.

④ If the account held has been involved in a financial accident, the accident history will be registered to the member, and Upbit will inform the member of this at the time of registration (via phone or text message). Members with a registered accident history cannot use the USDT deposit/withdrawal service for 90 days after registration.

Article 4 (Member’s Objection)
 

① Members can file an objection through 1:1 inquiry on the Upbit website or app.

② Members who have objections to usage restrictions can file objections and provide explanations through the Upbit website or app’s customer center > 1:1 inquiry.

③ If the department in charge determines that the member's objection or explanation is justified, the department in charge will lift the usage restriction and notify the member of this (via phone call or text message).

Chapter 3 Restrictions on use of dangerous or sanctioned countries

Article 5 (Restrictions on use of dangerous or sanctioned countries)

① In order to comply with laws related to anti-money laundering and economic sanctions, the Company may restrict the use of the service in accordance with Article 17 (Restrictions on Use, etc.) of the Upbit Terms of Use when an attempt is made to use the service using the member's account while residing in a risk country or sanctioned country, or if the IP address attempting to use the service with the member's account is from a risk country or sanctioned country, or if it is not confirmed which country the IP address is.

② If a member who holds an account whose use of the service is restricted pursuant to Paragraph 1 applies for an exception to the use restriction, the company may request the member to submit explanatory materials.

③ Members with accounts restricted from using the service in accordance with Paragraph 1 may use the service normally through an IP address from a country other than the risk country or sanctioned country while staying outside of the risk country or sanctioned country.

Article 6 (Use Restriction Exception Processing)

① If there are unavoidable circumstances that require a member to use the service while staying in a high-risk country or a sanctioned country, he or she may apply for an exception to the usage restriction through the Customer Center on the Upbit website > Apply for a Sanctioned Country Exception or through the App's Customer Center > Apply for a Sanctioned Country Use Restriction Exception Processing.

② If a member is restricted from using Upbit despite attempting to use Upbit with an IP address from a country other than the risk country or sanctioned country while staying outside of the risk country or sanctioned country, the member may apply for an exception to the use restriction by applying the procedure in Paragraph 1.

③ If the department in charge determines that it is appropriate to make an exception to the use restriction for a member who applied pursuant to paragraph 1 or 2, the department will make an exception to the use restriction and notify the member of this (via phone call or text message).

<Supplementary provisions>

<Go to previous Upbit service and account operation policy>

- Go to Upbit Service and Account Operation Policy (2025.08.19 ~ 2026.09.08)

- Go to Upbit Service and Account Operation Policy (2024.02.17 ~ 2025.08.18)

- Go to Upbit Service and Account Operation Policy (2023.10.26 ~ 2024.02.16)

- Go to Upbit Service and Account Operation Policy (2023.04.24 ~ 2023.10.25)