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Customer Verification Implementation Guide

Upbit is implementing a customer verification system to comply with the Specific Financial Information Act.
 > Learn about customer verification procedures

 

This is my first time verifying customers.

After signing up for Upbit [More] tab > Touch ‘Level’ under nickname > Touch [Start customer verification] buttonPlease do it.

After completing STEP 1 to STEP 5 below, use of services such as trading and deposit/withdrawal may be restricted until the submitted customer verification information is verified by the responsible department.
If you enter inaccurate information, your transaction may be restricted and it may take additional time to complete the inspection, so please enter the correct information.

> Information needs to be verified after customer verification is completed.

 

STEP 1 - Mobile phone authentication

Before starting the Upbit customer verification process, you must verify your mobile phone number.
Please confirm all terms and conditions and then proceed with mobile phone verification.

 

STEP 2 - Basic information

ID card required for customer verification process in my name Please prepare your account.

Confirm your agreement, click the 'Start Customer Verification' button, and enter basic information.
* During the customer verification process, you cannot return to the previous step, so please be careful not to enter incorrect information.

  • Enter your email address
  • passport english name
  • nationality *Required only for foreigners
  • residential address

 

[STEP 2-1: Email]

Please enter the email address you wish to use and verify it.
* You must enter a valid email address.
* The authentication number can be resent to the same email address after 60 seconds.

[STEP 2-2: English name]

Please enter your English name on your passport.

  • Please enter your first and last name in each field.
  • Please enter your Korean name according to Romanization. If the English name on your passport is different from the Romanization (middle name, unusual notation, etc.), please contact customer service.

  • Please enter with spaces appropriate for each syllable.

  • If you entered your English name incorrectly, we will request that you re-perform customer verification.
    Until the department in charge completes the re-implementation inspection, use of services such as trading, deposits and withdrawals may be delayed or restricted. Inspection may take time, so please enter accurate information to use the service quickly.

 

[STEP 2-3: Nationality]

For foreigners, nationality is additionally verified.
*Customer verification may be restricted for non-resident foreigners, nationals and residents of high-risk countries.
 

 

[STEP 2-4: Residence address]

Please enter your current residential address.

  • Please select the correct base address among the searched addresses.
  • If there is a building or detailed address where multiple households live, please enter the accurate detailed address.
    work weekIf the address of your residence and residence is the same, please enter ‘company residence’ or ‘dormitory’ in the detailed address section.
  • If you entered your residential address incorrectly, we request that you re-perform customer verification.
    Until the department in charge completes the re-implementation inspection, use of services such as trading, deposits and withdrawals may be delayed or restricted. Inspection may take time, so please enter accurate information to use the service quickly.

 

STEP 3 - Essential Information

Select and enter job information, transaction purpose, and funding source in the required information fields.

 

[STEP 3-1: Job Information]

This item is to check whether you have a job or not.

  • Please select from the occupation/details below.

    • Occupation: wage earner, self-employed, unemployed, housewife, religious person, retired person, student, politician, freelancer

    • Job Details:
      • Salary income earner: General office workers, public officials, education workers, manufacturing workers, finance and insurance industry workers, real estate industry workers, construction industry workers, precious metal/art sales workers, pawn shop workers, currency exchange workers, casino workers, small overseas remittance industry workers, virtual asset industry workers, professional workers, loan business workers.
      • Self-employed: Manufacturing, finance and insurance, professional occupations, real estate rental and brokerage, construction, livestock, livestock, fishery and forestry, wholesale and retail, transportation and warehousing, lodging and restaurant/travel agencies, precious metals/art sales, pawnshops, loan businesses, money changers, small overseas remittance businesses, casinos.
  • Please enter the name of the company you belong to in the company name field.
    If you indicate your occupation, such as office worker or self-employed, in the name of your workplace, we will request that you re-perform customer verification.
  • In the work address field, please enter your work/business address, not your residential address.
  • If you entered your workplace information incorrectly, we will request that you re-perform customer verification.
    Until the department in charge completes the re-implementation inspection, use of services such as trading, deposits and withdrawals may be delayed or restricted. Inspection may take time, so please enter accurate information to use the service quickly.

 

[STEP 3-2: Transaction purpose and source of funds]

To prevent money laundering, we check the purpose of the transaction and the source of funds.
*The transaction purpose and funding source that can be selected may differ depending on the occupation.

  • Please select from the transaction purposes below.
    • Purpose of transaction: Savings/investment, business transactions, inheritance transaction, payment for products/services
       
  • Please select from the funding sources below.
    • Source of funds:Earned income, business income, (past) earned income, (past) business income, financial income (including countable assets), severance pay, living expenses/pocket money, inheritance/gift, capital gains, loans/borrowings, real estate rental income, pension, scholarships/prizes, mining/event compensation
       
  • If the transaction purpose and fund source are selected incorrectly, we request that you re-perform customer verification.
    Until the department in charge completes the re-implementation inspection, use of services such as trading, deposits and withdrawals may be delayed or restricted. Inspection may take time, so please enter accurate information to use the service quickly.

 

STEP 4 - ID verification

Please verify with your ID card below.
* Korean: Resident registration card or driver’s license
* Foreigners residing in Korea: Choose one of the following: alien registration card, domestic residence report for foreign nationals, or permanent resident card.

 

You can authenticate your ID using either a mobile ID or a photo of your physical ID.
 

[STEP 4-1: Mobile ID authentication]

  • Please install the mobile ID authentication app supported by Upbit.
  • Please register a valid ID in advance with the app.
  • If you do not have a mobile ID or authentication is difficult, please use a physical ID photo.
  • For more information regarding mobile ID,the postPlease check.
     

[STEP 4-2: Take a physical ID card]

  • Real-life shooting methodIn the case of authentication through
    • Please take pictures without shaking.
    • Be careful not to reflect light on the hologram area.
    • Authentication is possible only with a valid ID.
      * If authentication is not possible even with a valid original ID, please contact Upbit Customer Center (1588-5682).
    • Authentication cannot be performed with an invalid ID card below.
      • Copy of ID (cell phone/monitor photo, etc.)
      • Driver's license whose aptitude test period has expired
      • Damaged/damaged ID card
      • ID card with no identifiable information
  • If you authenticate with an invalid ID, we request that you re-perform customer verification.
    Until the department in charge completes the re-implementation inspection, use of services such as trading, deposits and withdrawals may be delayed or restricted. Inspection may take time, so please verify with a valid ID to use the service quickly.

 

 

  • Please check if your ID information matches the recognized information.
  • If authentication fails, please manually correct the last digits of your resident registration number, driver's license number, and issuance date.
  • If ID authentication fails more than 5 times, authentication will be restricted, so please make sure the recognized information is accurate.

 

STEP 5 - Bank account verification

Lastly, please verify your bank account.
*Please proceed with an account in your own name.
*Real name account verification is only possible up to 5 times per day.

 

 

STEP 6 - Confirm information after completing customer verification process

If the information entered is incorrect and additional confirmation is requested, please 'Check it out! This item needs to be re-checked.' The text is displayed.
Please check again that the correct information has been entered and then click the 'Confirm' button.

 

It says it is subject to customer verification.

Please proceed again through the path below.
Path: [More] - [Customer verification target] - [Re-perform customer verification]

When re-performing customer verification, please verify with the most updated information.

  *What if information needs to be modified even though it is not subject to customer verification?

 

I want to edit my customer verification information.

You can edit information through the path below.
Path: [More] - [Select 'Nickname'] - [Member Information - Edit]

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