If the previously deposited address is deleted, the deposit must be made to the newly issued deposit address for it to be reflected properly.
> See how to create a deposit address
If you deposit to an old address that has been deleted instead of a newly issued deposit address, a mistake may occur. Depending on whether the travel rules are complied with, the deposit may be possible or a return request may be required.
If you submit a 1:1 inquiry through the path below, the responsible department will review it and provide you with an answer to the 1:1 inquiry you submitted.
[Reception path]
* pc web
[Customer Center] - [1:1 Inquiry] - [Error Transmission (Incorrect Deposit)] - [Error Transmission (Incorrect Deposit) Receipt] - [Select Error Transmission (Incorrect Deposit) Type as 'Old Address Deposit']
* mobile app
[More] - [Customer Center] - [1:1 Inquiry] - [Error Transmission (Incorrect Deposit)] - [Error Transmission (Incorrect Deposit) Receipt] - [Select Error Transmission (Incorrect Deposit) Type as 'Old Address Deposit']
[Information to be filled in when applying]
Digital asset name / TXID / quantity / withdrawal destination
Depending on the type of old address, recovery may take a long time or may not be recoverable.
When depositing digital assets, please be sure to issue and use a new deposit address.
※ Please understand that it may take several days to provide guidance depending on the volume of inquiries regarding erroneous delivery.