To support members' safe withdrawals, withdrawals of less than 1 million won can only be made to a confirmed exchange or personal wallet address.
* Withdrawals are restricted to unconfirmed exchanges or personal wallet addresses.
If you are notified that confirmation of the deposit address is required when making a withdrawal, please apply for withdrawal address registration through the path below.
※ Pursuant to Article 10-20, Paragraph 4 of the Enforcement Decree of the Specific Financial Information Act, addresses of unreported exchanges cannot be registered.
*PC Web
[Customer Center] - [1:1 Inquiry] - [General] > [Withdrawal Address Registration Application]
*Mobile app
[More] > [Customer Center] - [1:1 Inquiry] - [General] > [Withdrawal Address Registration Application]
Required Submission Files
Wallet address (receiving address) screen where the deposit destination is confirmed
- In case of exchange
- Exchange name, address (receiving address) of the deposit destination (exchange), Coin, networkgo one screenmust be confirmed.
- In case of personal wallet
- Personal wallet name, full address (receiving address) of the deposit destination (personal wallet), networkgo one screenmust be confirmed.
Screen where the deposit destination is confirmed
If the ‘deposit destination’ is not displayed on the wallet address screen, please submit a separate screen confirming the ‘deposit destination’.
The screen where you submitted the wallet address screen and same devicePlease take a picture with .
* Edited images cannot be accepted.
- In case of exchange
* Based on mobile app.
- In case of personal wallet
Note
- Withdrawal address registration through 1:1 inquiry will be processed sequentially according to cases that have been reviewed by the relevant department.
Please understand that it may take a long time to confirm that it is not an undeclared exchange.
- Even if the address is approved for withdrawal, re-registration may be required after a certain period of time, and withdrawal may not be possible if it is confirmed that the address is an undeclared exchange address.